We allow a maximum of 3 days (72 hours) for customer artwork approval.If your order requires a new photo please understand that this will of course delay the process and lengthen the production time.It does not speed up the courier's shipping time. This option speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists. We offer 'Jump the queue artwork creation'.

We'll start printing within 48hrs hours of receiving your approval! Printing & production takes 3 working days.Expect your portrait ready to preview and approve in 3-5 working days.

Any items lost in transit will of course be reprinted and resent. If you haven’t received your order within 10 working days, AFTER APPROVAL, please get in touch with us to let us know. Changes and additional photo requests can of course prolong this estimate. Shipping times are a general estimate only. We have partnered up with awesome print partners in your location to enable us to print and ship your items to you as efficiently as paw-sible. Delivery Estimates (once artwork is printed)

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